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Title
Text copied to clipboard!Shared Services Manager
Description
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We are looking for a highly skilled Shared Services Manager to lead and manage the shared services function within our organization. This role is critical in ensuring the efficient delivery of support services such as finance, human resources, IT, procurement, and administration to various business units. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of process optimization and service delivery models. As a Shared Services Manager, you will be responsible for developing strategies to improve service quality, reduce costs, and enhance customer satisfaction. You will work closely with department heads and stakeholders to align shared services with organizational goals and ensure compliance with company policies and regulatory requirements. Your role will also involve managing a team of professionals, overseeing budgets, and implementing continuous improvement initiatives. The position requires a proactive approach to problem-solving, the ability to manage multiple projects simultaneously, and a commitment to fostering a collaborative and customer-focused environment. If you are passionate about driving operational excellence and have a proven track record in managing shared services, we invite you to apply and contribute to our company’s success.
Responsibilities
Text copied to clipboard!- Lead and manage the shared services team across multiple functions.
- Develop and implement strategies to improve service delivery and efficiency.
- Collaborate with business units to understand their needs and tailor services accordingly.
- Monitor performance metrics and ensure service level agreements are met.
- Manage budgets and control costs within the shared services department.
- Drive continuous improvement initiatives and process optimization.
- Ensure compliance with company policies and relevant regulations.
- Provide training and development opportunities for team members.
- Prepare reports and present findings to senior management.
- Foster a customer-centric culture within the shared services organization.
Requirements
Text copied to clipboard!- Bachelor’s degree in Business Administration, Management, or related field.
- Proven experience in managing shared services or similar operations.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make informed decisions.
- Knowledge of process improvement methodologies such as Lean or Six Sigma.
- Experience with budgeting and financial management.
- Proficiency in relevant software and enterprise resource planning (ERP) systems.
- Strong problem-solving skills and adaptability.
- Commitment to delivering high-quality customer service.
Potential interview questions
Text copied to clipboard!- What experience do you have managing shared services teams?
- How do you approach process improvement in service delivery?
- Can you describe a time when you successfully reduced costs while maintaining service quality?
- How do you handle conflicts between shared services and business units?
- What strategies do you use to motivate and develop your team?
- How do you ensure compliance with policies and regulations in your department?
- Describe your experience with budgeting and financial oversight.
- What tools or software have you used to manage shared services operations?
- How do you measure the success of shared services initiatives?
- Can you provide an example of a challenging project you managed and its outcome?
